REFUND POLICY

Sales Are Final

Please carefully review your order for the Sales Leadership Summit 2026 (“Event”) before confirming your purchase. All Event sales and services by Company are considered final at the time of purchase, and no refunds shall be granted. 

Force Majeure

If the Event is postponed due to a condition or conditions beyond the reasonable control of Company (“Force Majeure Condition”), then any tickets purchased for such Event shall automatically roll over and apply to the rescheduled date for that Event. A Force Majeure Condition includes but is not limited to fire; flood; inclement weather; accident; earthquakes; telecommunication line failures; electrical outages; network failures; acts of God; terrorism; civil commotion; epidemics or pandemics; government shutdowns or labor disputes; and any other circumstance whereby the safety and health of the community at large is compromised.  If the Event cannot be rescheduled within one hundred eighty (180) days of the scheduled date, then you may elect to receive a credit to a future Event by communicating your election to [email protected].     Please note that both processing fees on ticket purchases and complimentary and transferred tickets are not eligible for credit.

Customer Satisfaction

Subject to the conditions described in this section and at the sole discretion of Company, you may receive a refund during the Event. Eligibility for such refund is contingent upon the following: (i) you must attend the Event up until the Day 1 Evening break; and (ii) request the refund at the Event Registration Desk during said break. This shall be the only time that a refund shall be available during the Event. You may be asked, at the sole discretion of Company, to return your Event materials, including without limitation, your badge, workbooks, manuals, and related items upon requesting a refund at the Event. 

Refunds shall be processed pursuant to the timetable of the payment processor used for payment, normally no later than thirty (30) days from the date of request. Complimentary tickets are not eligible for refund or credit.

Non-Attendance

No refund or credit will be provided to Customers who purchased a ticket and do not attend the Event.

Multiple Ticket Purchases

If you purchase multiple tickets for the same tier at different fees and subsequently request a refund per the terms herein, then such refund shall be applied to the lowest-priced tickets first, regardless of the order in which the tickets were purchased.

Non-Refundable Processing Fees

Any refunds issued by Company may, at Company’s sole discretion, be reduced by any fees, charges, or costs incurred by Company in connection with processing the refund, including, but not limited to, fees charged by payment processors or financial institutions.

Updated December 22, 2025